Employment Opportunities

Application Support Specialist

IIR is seeking a qualified candidate for the full-time position of Application Support Specialist. The incumbent will provide testing and support for applications developed by IIR’s application development team. The successful candidate must demonstrate the ability to add value to existing and new applications by enhancing the quality of the applications being delivered. Position responsibilities and candidate qualifications are as follows:

Responsibilities

  • Develop application test plans to be used internally as well as distributed to end users to validate successful implementation.
  • Execute test plans to detect software failures so that defects may be discovered and corrected.
  • Document anomalies and issues.
  • Create user manuals and help content for online applications.
  • Work with multimedia staff to develop video tutorials to explain application functionality.
  • Work with graphic designers to enhance the appearance of applications.
  • Provide technical assistance to application end users.
  • Utilize Social Media to raise awareness for public safety issues.

Qualifications

  • Experience providing application support and quality assurance testing.
  • Strong attention to detail.
  • Excellent verbal and written communication skills.
  • Able to work independently and in teams.
  • Strong customer service skills.
  • Familiarity with Microsoft SQL Server.

Minimum Qualifications

Bachelor’s degree in computer science, MIS, or other appropriate degree with 2+ years of experience supporting and testing technical applications; or a combination of appropriate post-high school education and relevant experience equal to six years.


 

Benefits and Application Process

  • Minimum criteria for candidates are stated as part of the position listing—only qualified applicants should apply.
  • Final candidate will be required to submit to and successfully pass an intensive background investigation consisting of a criminal history check, educational history verification, credit check, and personal and professional references.
  • IIR is an equal opportunity employer offering competitive salaries and comprehensive benefits.  These benefits include:
    • Health Insurance
    • Dental Insurance
    • Life Insurance
    • Long-Term Care Insurance
    • Employee Retirement Plan
    • Paid Annual Leave
    • Paid Sick Leave
    • 10 Paid Holidays Per Year

Application Process

To begin the application process for employment at IIR, please submit a completed employment application. You may also include a resume, but it is not required.

An application should be submitted as follows:

E-Mail:
Attn: ______________ Position
recruitment@iir.com

Fax:
Attn: ______________ Position
(850) 309-0829

Mail:
IIR/Human Resources Manager
Attn: ______________ Position
Post Office Box 12729
Tallahassee, FL 32317

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out by clicking on the link below. Please include this document with your application.

IIR Voluntary Self–Identification of Disability

 

Institute for Intergovernmental
Research (IIR)

An equal opportunity employer offering competitive salaries and comprehensive benefits.

EOE AA M/F/Vet/Disability

 
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